Return & Refund Policy
Overview
At MPV Capital Trading, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Please read our Return & Refund Policy carefully before requesting a return or refund.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Include original packaging, accessories, and manuals where applicable
- Not be damaged due to misuse, neglect, or improper handling
Proof of purchase may be required to process a return request.
Non-Returnable Items
The following items may not be eligible for return:
- Products showing signs of use or damage
- Clearance or final-sale items
- Gift cards
- Personal care items where hygiene regulations apply
- Any product specifically marked as non-returnable
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Order number
- Description of the issue
- Clear photos of the product and packaging
We will review the claim and arrange a suitable resolution where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The item is faulty
- The item is damaged during delivery
- The incorrect item was received
- Australian Consumer Law requires otherwise
Shipping fees are generally non-refundable unless required by law.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to the return process.
Australian Consumer Law
Nothing in this policy excludes, limits, or modifies any rights available under Australian Consumer Law.
Customers are entitled to remedies for products that fail to meet consumer guarantees as provided by law.
Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us through our website contact page.
Last Updated: June 2026