Returns & Refund Policy

At MPV Capital Cleaning Supplies, we want you to be satisfied with your purchase. Our returns policy provides a 30-day return period, subject to the conditions below and your rights under the Australian Consumer Law.

1. 30-Day Returns

You may contact us within 30 days of receiving your order to request a return.

To request a return, please contact us using the email address provided on our website and include your order details and the reason for the return.

2. Defective or Faulty Products

If you believe your product is defective, faulty, or does not work as expected, please contact us and provide appropriate evidence.

Evidence may include:

• Clear photographs
• Video showing the issue
• Description of the fault
• Order details

After reviewing the issue, we may arrange a return, replacement, repair, or refund as appropriate.

3. Damaged Products

If your product arrives damaged, please contact us as soon as possible and provide clear photographic or video evidence of the damage, including the packaging where possible.

Where appropriate, we will arrange a replacement.

4. Change-of-Mind Returns

For change-of-mind returns, the product should generally be returned in its original condition, unused and with its original packaging where applicable.

Return shipping costs for change-of-mind returns may be the customer’s responsibility.

Some products may not be eligible for change-of-mind returns where applicable, including products that have been used, damaged after delivery, or otherwise cannot reasonably be resold.

5. Refunds

Once a returned product has been received and assessed, we will determine the appropriate outcome.

Where a refund is approved, it will generally be processed using the original payment method.

Processing times may vary depending on the payment provider or financial institution.

6. Australian Consumer Law

Nothing in this Returns & Refund Policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL).

If a product has a major failure or otherwise does not meet the consumer guarantees required by law, you may have rights to a refund, replacement, repair, or other remedy as provided by the ACL.

7. How to Request a Return

To request a return or report a product issue, please contact us using the email address provided on our website.

Please include:

• Your order number
• Product name
• Date of purchase
• Reason for the return
• Relevant photos or videos, where applicable

We will review your request and provide instructions for the next steps.

MPV CAPITAL TRADING PTY LTD
28 Boardwalk Pl
Keilor East VIC 3033
Australia

Last Updated: October 2026