Frequently Asked Questions
Find quick answers about ordering, delivery, returns and shopping with MPV Capital Cleaning Supplies.
Orders & Shopping
Are prices shown in Australian Dollars?
Yes. Prices displayed on the MPV Capital Cleaning Supplies website are in Australian Dollars (AUD) unless otherwise stated.
Can I purchase products individually?
Yes. Our products can be purchased individually, so you can order what you need without purchasing commercial quantities.
Where is MPV Capital Cleaning Supplies based?
MPV Capital Cleaning Supplies is based in Victoria, Australia, with stock held in Australia.
Delivery & Tracking
Do you deliver across Australia?
Yes. MPV Capital Cleaning Supplies delivers to customers across Australia.
Do you offer free delivery?
Yes. We provide free delivery across Australia.
How long does delivery take?
Orders are generally delivered within 5–7 business days from the date of dispatch.
Delivery times may vary depending on the destination, courier service, public holidays, weather conditions or circumstances outside our control.
Will I receive tracking information?
Tracking information may be provided once your order has been dispatched, where available.
What should I do if my delivery is delayed?
If your order is significantly delayed beyond the expected delivery timeframe, please contact us at info@mpvcapitaltrading.com so we can assist you.
Please refer to our Shipping & Delivery Policy for complete information about delivery delays.
What happens if my parcel is sent to a pickup location?
In some circumstances, a courier may redirect a parcel to a nearby pickup location following an unsuccessful delivery attempt or according to the courier’s procedures.
If this happens, you may need to collect the parcel within the collection period specified by the courier.
What if I entered the wrong delivery address?
Please contact us as soon as possible if you notice an error in your delivery information.
Incorrect or incomplete delivery information may result in delays, unsuccessful delivery or additional delivery arrangements. Changes cannot always be made once an order has been processed or dispatched.
Returns & Order Problems
Can I return an item?
You may contact us within 30 days of receiving your order to request a return.
Return eligibility depends on the circumstances and the conditions outlined in our Returns & Refund Policy.
What should I do if my product arrives damaged?
Contact us as soon as possible and provide clear photographic or video evidence of the damage.
Where possible, include the damaged product, outer packaging and shipping label. Please keep the product and original packaging until we have reviewed your request.
What if my product is faulty?
If you believe a product is faulty or defective, contact us with your order details, a description of the issue and relevant photos or video where applicable.
After reviewing the issue, we may arrange an appropriate return, replacement, repair or refund.
Your rights under the Australian Consumer Law remain unaffected.
Can I return an item if I change my mind?
Change-of-mind returns may be accepted within our 30-day return period, subject to the conditions in our Returns & Refund Policy.
The product should generally be unused, in its original condition and with its original packaging where applicable. Return shipping costs may be the customer’s responsibility.
How are approved refunds processed?
Approved refunds are generally processed using the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Customer Support
How can I contact MPV Capital Cleaning Supplies?
If you have a question about an order or need assistance, you can contact us by phone or email.
Email: info@mpvcapitaltrading.com
Phone: +61 447 660 866
What information should I include when contacting you about an order?
To help us review your enquiry efficiently, please provide your order number, the name used for the order, the product concerned and a brief description of the issue.
If the enquiry relates to damage or a fault, please also include relevant photographs or video where applicable.
Where can I find your full store policies?
More detailed information is available in our Shipping & Delivery Policy, Returns & Refund Policy, Privacy Policy and Terms & Conditions.
Still Have a Question?
If you couldn’t find the answer you need, contact MPV Capital Cleaning Supplies and we’ll be happy to help.
Email: info@mpvcapitaltrading.com
Phone: +61 447 660 866